Revel Systems stands out for its versatility and robust features for the hospitality industry. Their POS software is comprehensive, covering everything from intuitive POS functionality to employee management and customer relationship management. Revel is also highly adaptable to a variety of ordering methods, including traditional, kiosk, mobile, and online, ensuring a seamless ordering experience for your customers.
Where this tool falls short is in its inaccessibility for new users. Not only is pricing unclear, but it doesn't offer a complete list of features. Instead, users are forced to request a demo to get this basic information, which seems disrespectful of potential users' time. To make matters worse, the live chat is unresponsive and hundreds of online reviews have mentioned the same experience, indicating that support needs improvement.
General Features
Revel Systems is the leader in managing multiple locations from a single dashboard. In-house payment processing and support for a variety of payment types improves ease of doing business. Revel's flat-rate processing fee structure helps businesses manage expenses more efficiently, and when paired with Revel POS hardware, ensures software compatibility, which is critical for high-traffic hospitality businesses.
Sariv Rehman, CEO of Flipcost, is pleased with the company's use of Revel Systems: “The user-friendly, scalable interface is especially well suited to our dynamic inventory needs. For example, during high-traffic sales events, Revel's robust system enabled our team to manage inventory in real-time, helping to prevent stockouts and lost sales, which could have a severe impact on our revenue.”
Add-ons and Extra Features
In addition to POS systems for small businesses and large enterprises, Revel Systems also offers a range of software and tools, including a variety of ordering solutions that go far beyond the POS terminal, including online ordering, delivery, drive-thru and mobile ordering, back-office tools like kitchen and inventory management, and customer engagement tools like self-service kiosks and loyalty programs.
price
The downside to Revel Systems is that they don't disclose their pricing — in fact, they don't even offer users a way to sign up for a plan without signing up for a demo — but from previous experience, plans start at $99 per device per month and require a two-device minimum.
reputation
Revels Systems has a very low average rating of 1.8 out of 5 stars on Trustpilot. Indeed, around 50% of users have rated it 5 stars, and another 20% have rated it 4 stars out of 5. Users who have rated it low have shared stories of poor service, unexpected fees and charges, poor user experience, and the need to frequently reboot the system.
Who should use it?
Revel Systems is ideal for hospitality businesses, especially those that operate across multiple locations.
learn more: Read our full review of Revel Systems.
