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Josh D'Amaro had recently been promoted to vice president of Hong Kong Disneyland and was leading his first meeting. Business in Hong Kong was going through a turbulent time, and D'Amaro wanted to set the right leadership tone and lead the iconic theme park to success. He stood in front of his marketing and sales executives and told them what they were going to do: “Align, build, and prepare yourself for the future.” And they all did exactly what D'Amaro told them to do. And none of it worked. When he gathered his management team again to find out what…
They say failure is a great motivator. That was certainly the case with TK Kerstetter. After a tumultuous stint as a director early in his career, he decided to help other directors improve their skills. This experience inspired him to write a book on governance in the banking industry (more on that later), which led him to co-found this magazine in 1998 and ultimately pioneer the field of director education. For the past three decades, Kerstetter has been a tireless advocate and defender of governance best practices, and along the way he has been instrumental in the creation of countless…
“For tech companies, achieving high growth is a top priority,” says Steve Isom, CFO of SaaS company Bloomerang. Indeed, a “growth at all costs” mentality has been prevalent among tech startups over the past few years. But the tides are turning. Bloomerang, which provides software to help nonprofits raise funds and manage donors, plans to budget for a more balanced approach to growth and profitability in 2025. Why does it make sense to balance these two important financial goals? Isom, a former bank analyst, spoke with our own Katie Kuehner Hebert about the rise and fall of the emphasis on…
It's been a busy month for Allison Fragar: The research psychologist, professor, and consultant released a new book this week. Likeable Strong: How Women Can Achieve the Success They DeserveOn September 24th, I will be leading the next online discussion for Women Leaders Connect, “Mastering the Art of Negotiation” (I hope you'll join me).Hulagirl took a few minutes to talk with us before the event about the differences and nuances for women in negotiations, and what both women and men need to do to become top-notch negotiators.Do women face greater challenges in negotiations? If so, in what ways are women…
When Darren Rebelez took the top job at Casey’s in 2019, he found a solid business that had been around for 50 or so years but had lost more than a bit of its mojo. The Ankeny, Iowa-based company’s traditional hierarchical structure felt out-of-date and off-kilter for an unconventional business model aimed at delivering both convenience-store, well, convenience and delicious, handmade pizza. So Rebelez set about trying to pull off one of the tougher tricks in C-Suite leadership: turning around a company that isn’t exactly an obvious turnaround.A big part of that entailed working with CHRO Chad Frazell to usher…
WM is redefining what it means to be green. In this episode, Jack McCullough interviews Devina Rankin, CFO of Waste Management, who delves into the company’s robust environmental initiatives, leadership values and the critical role of teamwork and innovation. Devina discusses how Waste Management is evolving beyond traditional waste collection to focus on innovative environmental solutions and resource recovery. From breaking down complex financial strategies to inspiring stories of company culture, she offers unique insights into the challenges and opportunities facing the waste management industry and the CFO’s role in driving sustainable growth. Listen by clicking below. The Q&A, lightly…
Good decisions are the result of thorough analysis, flexible thinking and strategic foresight. They drive innovation, foster growth and generate competitive advantage – resulting in resilient organizations that can weather challenges and seize opportunities. On the other hand, poor decision making can result from unidentified cognitive biases such as overconfidence, anchoring, confirmation bias, etc. Even the most experienced executives can fall prey to these biases. This isn't just a theoretical concern. From failed mergers to erroneous product launches, there are countless examples of how cognitive biases lead to costly mistakes. These leaders often have a distorted view of reality, leading…
A recent letter from activist investor Elliott Management to Southwest Airlines' board of directors is a reminder that the board does not have unlimited time to demonstrate its support for the implementation of the turnaround plan. Southwest Airlines shareholders expect the board to refresh its membership with seasoned, experienced directors who can make significant adjustments that will improve the company's performance even in the toughest economic environments. Shareholders believe that is not happening, which is why they are seeking to replace two-thirds of the board. Frustrated by a roughly 46 percent drop in the low-cost airline's stock price over the…
Ram Charan has worked with executives and CEOs of public companies, private equity firms and family businesses for over 40 years, and has done so in nearly every country on earth where free market capitalism is practiced – and at least some where it is not. This work, combined with decades of teaching experience at prestigious business schools including Harvard and GE's Crotonville, has earned him a strong following among top leaders and he has also published a number of must-read business books, including the classic “Boards That Lead,” widely considered the most important text for new directors of public…
The construction industry has been in a tough spot as investors hold back capital and postpone projects until interest rates fall. The economic slowdown could be tough on the industry's suppliers, who are generally confident of a recovery, though the timing is unclear. For a growing company like Built Technologies, whose software platform streamlines the construction loan administration process, it would be a mistake to just sit back and wait. “We need to focus on what we can control,” says Built Technologies CFO Sam Kemp. Kemp joined the 275-employee Bild in September 2023 after five years at publicly traded GoDaddy,…