Caledonian Housing Association Group has launched its business plan for 2024-2025.
This annual plan is aligned with Caledonia's five-year strategic plan from 2024 to 2029 and details the housing association's priorities, including improving customer service, climate change, property and development, and business improvement. stipulated in
One of Scotland's largest registered social landlords, Caledonia employs over 185 staff across eight local authorities. The company provides over 5,600 high-quality social rental homes and customer-focused homes to over 2,300 homeowners in Perth and Kinross, Dundee, Angus, Fife, the Highlands, West and East Dunbartonshire and North Lanarkshire. We offer a wide range of services and factoring services.
From 2023 to 2024, Caledonia Group will continue to provide high standards of housing services and provide affordable, energy-efficient new rental housing while continuing to support tenants facing a cost-of-living crisis. Did.
Building on last year's success, Caledonia is now focused on delivering its first net zero strategy, delivering new social housing alongside a £6 million program of investment in existing homes to improve energy efficiency and reduce energy consumption. We plan to continue increasing the number. household expenses. Caledonia also aims to enhance service delivery through increased engagement with tenants and the development of localized plans based on tenant feedback that support people, families and communities.
CEO Julie Cosgrove said: “Providing homes and services that make life better is our core purpose at Caledonia. Our staff work tirelessly to serve our tenants, and in an increasingly challenging economic environment. Nevertheless, we are proud of the significant achievements we made in the last financial year.Our strategic objectives for the year ahead are strong, supported by continued process digitization and robust data management. focused on continuous improvement across governance and customer service.
“We recognize that to achieve this we need to develop talent and demonstrate value for money. There are two further key goals: climate change and sustainability, and equality, diversity and inclusion. We understand that all of this has a direct impact on our tenants, colleagues and partners across Scotland.
“Caledonia has been named in the top 25 housing associations to work for in the UK and recognized as Scotland’s best-placed landlord in 2023. This recognition, voted by staff, is a testament to our commitment to developing our people and continuing to develop. It is a testament to Caledonia's culture of prioritizing “We will continue to improve as much as possible to meet the needs and preferences of our tenants and service users.'' ”
