Airbnb has been frequently discussing new product updates and launches in recent weeks, with CEO and co-founder Brian Chesky discussing what went wrong with his original vision, how he plans to run the company, and more. He was surprisingly open about what was to come. Even in his AI-driven future beyond the corporate core.
Now, in a new interview on The Verge's Decoder podcast, he talks about familiar territory he's been talking about to me and others in recent days, while also articulating his vision for Airbnb's future. This short clip is well worth reading and listening to, offering a hint at the community and connection that is currently more Valpoware than real in Airbnb's core products, and its future in Airbnb's core offerings in areas beyond its lodging core. It becomes a focal point.
“Our vision for this company is: Airbnb is a blend of art and science, and we are a truly creative-driven company. Our two core values are: , which is fundamentally about the creativity of design combined with technology, and the idea of community and connection. When you come to Airbnb, there's a real human feel to the company. We ask you a series of questions.
we learn about you. We understand who you are and what you want. We designed these incredibly simple interfaces, and your job as hosts is to develop these extremely robust matching algorithms so that you can match anything you want.
If we can build this incredibly robust identity system, if we can create the most robust profile, like a physical social network that connects people in a community, we can use AI to enhance customer service, and improve customer service. If we can strengthen it, we will solve the problem within seconds, not minutes or hours. That way we can build an incredibly simple interface that matches everything you want in life. This is the basic idea of what we are aiming for. And Jony Ive and his team are working on exactly that. ”
