Dr. Syed Hasan wants to foster as much familiarity as possible during the biggest change of his career.
With the launch of his first business venture, ClearSight Eye Care, Mr. Hasan intends to maintain the level of service that he believes has made customers a favorite for more than a decade at Pearle Vision and . From the choice of frame to the Mentor Road location just west of his previous workplace, Hasan doesn't want to change too much from what he considers a successful time with his previous employer.
“I learned a lot and met many wonderful patients, but it was time to do my own thing,” Hasan said. “It's a big step, but so far it's going well. They're happy with what we have, the prices, the selection.”
Clearsight optician Antonio Brooks, who previously worked with Hasan, said his plan to “make him recognizable” made sense given his popularity at his last stop. He said he was there.
“Many of the customers who have been coming to him for years won't go anywhere else,” Brooks said. “If he had a substitute doctor, (the patient) would reschedule just to have him take the test.”
Mr. Hasan relies on such customers to get his business off to a good start. In the meantime, he plans to continue purchasing products, working with insurance companies, and adapting to other business aspects that have suddenly become part of his agenda.
In the beginning, these factors and the expectations of success led to some sleepless nights. But a year ago, after Mentor Pearle Vision became LensCrafters and customers started coming back, he realized his new business wouldn't be a completely new start.
“Many patients come in and say, 'Doctor, I'm glad you're still here, because that's what I thought when you changed your last name,'” Hasan said. Ta. “When I heard that, I thought every day that if I went somewhere, they might actually follow me.”
ClearSight provides medical services including lenses, frames, contacts, exams, and eye infections. Hasan doesn't have any goals yet other than retaining customers and developing a growing customer base.
“We want them to be here for many years to come,” he said. “We want them to come back, tell their friends and bring their families.”
